The Lingfield Instructor Group

• Refunds and Cancellations: Should you decide after receiving access to your first Section or Study Pack that you do not wish to continue with the course/s, we will refund your fee/s less any on-line charges - or we will refund the balance of the fee/s if you paid by cheque, both less an administration charge of £10 for setting up the enrolment. All courses or programmes on which you are enrolled will be cancelled at this time, your ownership of the course will be relinquished.  In the event of cancelled, referred cheques or stopped payments, all courses/programmes will be terminated by us and your ownership of the course will be relinquished.
• In cases where instalments are to be paid by standing order, if proof of this being set up has not been received by us within 8 days, the course will be terminated. No refund of initial payment will be made in these circumstances.
  
• Postal courses/programmes: We will refund the amount stated without quibble on receipt of written cancellation together with the undamaged course material within 14 days of the registration date / payment receipt / posting date for long courses & programmes or 8 days for Short Courses. (Copyright is still binding after cancellation)
• E-mail courses/programmes: We will refund the amount stated without quibble on receipt of written cancellation (by post) together with the hard copy of the e.mail on which the download codes were provided This written cancellation must be received in the office within 14 days of access being provided to the course material or 8 days for Short Courses. (Copyright is still binding after cancellation)
• Study Packs/course material cannot be sent in bulk. Receipt of the first Study Pack/Section is accepted as ownership of a course or programme in its entirety. Course material however, will be sent only on receipt of individual requests. Students must work through the course in the prescribed manner with the required gap (usually 10 days) between confirmation of receipt of one piece of course material and posting/emailing the request for the next. No exceptions are made to this rule. Requests for course material are the responsibility of the student.
• Course material cannot be sent in bulk. Students are required to work through the course in the prescribed manner with the required gap (usually 10 days) between receipt of one piece of course material and posting/emailing the request for the next.
• Course material is only available as part of a complete course. Packs are not available on an individual basis - except for replacements in exceptional circumstances. A complete Level 1 or 2 long course will not be sent in less than 3 months, Level 3 in five months. Minimum timescales may be lengthened if instalment payments deem it necessary. ‘Request’ procedures must be adhered to.
• If wishing to sit the BHS exams the required Tack Form & Set Work (in own handwriting) must be completed as per the course procedures.  Alternative arrangements may be made in special circumstances - talk to us personally about this. Don’t worry if your spelling and grammar aren’t that good - no one’s perfect!
• The exam fee paid to Lingfield Correspondence for those sitting the BHS exam is not refundable. We aim to find, via a local educational facility, an invigilator near you to oversee your exam in your own home. If however, we are unable to find a suitable person within a reasonable time frame we will be unable to set up the BHS exam, and the fee paid, less £10 for administration, will be returned. At this stage only, if we are unable to find someone, prior to refund, the student may provide a local instructor from the BHS web site list who is prepared to invigilate. The BHS part of the fee of £15 is refundable if work is considered below standard. Exam & Lingfield Certification fees are due towards the end of the course.
• If after two years, course completion is not accomplished, and/or if we receive no contact from a student for a period of 18 months, enrolment on Lingfield Correspondence Courses will be deemed to have been terminated by the student. If there has been no contact, the course and records are archived and there is a charge of £38 for re-instating the enrolment after 2 yrs up to a maximum of 3 years. However, it is easy enough to drop us a note, within that 18 month/2 year timescale, to let us know that your are busy but are still keen to continue eventually.
• Course completion restrictions apply to DEFRA /subsidised/funded students.
• Information given in the courses or in connection with the courses, should be accepted as educated views and opinions, not as absolute truths. Students enrolling on any course with us are deemed to have accepted, and agree to abide by, the procedures, criteria, requests and details as laid out in the Enrolment form, Prospectus, welcome mails, Study Packs and/or any other related documentation provided by Lingfield Correspondence or associated course providers.
• On enrolment, students are deemed to have agreed and accept that all procedures, criteria etc. cost of exams, course fees, tutor support and postage etc., may alter without notice.

Students must read & understand the following information: